The Future of Car Dealerships: Trends to Watch

Running A Car Dealership 21st April 2023

The automotive industry is going through a period of rapid transformation, with new technologies and trends emerging that are set to change the way we think about cars and driving. As a car dealership, it's important to keep up with these changes and adapt to the evolving landscape. Here are some of the emerging technologies and trends in the automotive industry that you should be watching:

Electric Vehicles

Electric vehicles (EVs) are becoming increasingly popular as concerns about climate change and air pollution grow. As more car manufacturers shift toward producing electric cars, dealerships must adapt their business models to cater to this shift in demand.

Dealerships will need to train their sales team to sell electric cars effectively and provide charging infrastructure and maintenance services for these vehicles.

Autonomous Vehicles

Autonomous vehicles, or self-driving cars, are another emerging trend in the automotive industry. While fully autonomous vehicles are not yet available for purchase, many car manufacturers are working on developing these technologies.

As autonomous vehicles become more commonplace, dealerships will need to adapt their sales and service offerings to cater to this new type of vehicle. Additionally, dealerships may need to invest in new infrastructure to support these vehicles, such as specialised service bays for autonomous vehicle maintenance.

Online Car Sales

The rise of e-commerce has led to a shift toward online car sales. Customers are increasingly comfortable with buying cars online, and dealerships need to adapt to this trend by offering online sales channels.

To be successful in online car sales, dealerships need to invest in technology that makes it easy for customers to browse and purchase cars online. They also need to provide transparent pricing information and offer competitive financing options.

Personalised Customer Experience

As the automotive industry becomes more competitive, dealerships will need to focus on providing personalised customer experiences to stand out from the competition. This means going beyond traditional sales tactics to build long-term relationships with customers.

To provide a personalised customer experience, dealerships need to invest in technology that enables them to track customer preferences and buying history. They also need to offer value-added services such as concierge services and post-purchase follow-up.


Sustainability is becoming a key consideration for many customers when it comes to buying cars. This trend is driving a shift toward more sustainable manufacturing processes and materials.

Dealerships can respond to this trend by working with car manufacturers that prioritise sustainability in their production processes. Additionally, dealerships can offer eco-friendly vehicle options and promote sustainable driving practices to their customers.

In conclusion, the automotive industry is undergoing a period of rapid transformation, with new technologies and trends emerging that are set to change the way we think about cars and driving. By staying abreast of these trends and adapting their business models to meet changing customer demands, dealerships can remain competitive and thrive in the years to come.