Essential Dealership Management System Requirements for 2025

In this blog, we list the key features that we believe create the ultimate, modern dealership management system. From mobile apps to automation, we run through everything that you should keep an eye out for when choosing what software to trust with your business.

On the Go

The days of being tied to a desktop computer are over. In today's world, managing your business from your mobile phone, tablet, or laptop, no matter where you are, is essential for staying connected and in full control.

For this reason a modern DMS (dealership management system) should have apps for both mobile & tablet, complete with instant push notifications, and it should also allow you to connect your integrated DMS email to any email apps on your mobile devices.

All in One Place

You do not have time to be juggling multiple digital platforms. Find a solution that consolidates stock management, communication, CRM, invoicing, and website management all in one easy-to-use system. Simplify your workflow and keep everything you need at your fingertips.

A centralised communication system is key, your customers will not only want to contact you via AutoTrader and similar sales channels, but they'll want to contact you via Facebook Messenger, Instagram, WhatsApp and your website’s own Live Chat.  The ability to manage all those enquiries from a single communication system is therefore a critical requirement.

Integration with Third-Party Tools

Part of having 'everything in one place' requires seamless integration. Choose a platform that allows integration with the third-party tools you already use, from accounting, finance and payments through to social networks and WhatsApp. With all your systems connected in one place, you can easily manage everything from a single login, saving time and reducing complexity.

Ease of Use

Whilst running a dealership can be complex, the software you use should be simple with clear instructions, tutorials and live customer support. The easier your DMS is to navigate, the more time you'll have to focus on ensuring your customers have the best possible experience with your undivided attention.

Online Bookings & Purchases

Customers expect convenience, and your DMS should provide that by allowing online bookings and even purchases. Whether it's scheduling a test drive, paying a reservation deposit on a vehicle, or completing a vehicle purchase complete with finance options, a fully integrated online system lets your customers do it all with ease.

Automation

With so many moving parts in your business, automation is key to maintaining efficiency - yes, the mathematical calculations like marginal VAT, but you should also let your DMS handle essential tasks like image branding, vehicle valuations, calendar bookings, posting to social media and more. You will be very grateful for the extra time to focus on what you do best.

MotorDesk's car sales invoicing & accounting software was built with all of these features in mind.

If you're looking for a DMS that can facilitate and improve your way of working, do consider a 30-day free trial. 

Real-Time Data & Reporting

Your DMS should provide real-time insights into critical business metrics, including inventory levels, sales performance, and customer activity. Customisable reports and dashboards make it easy to track performance and make data-driven decisions on the fly, helping you stay ahead of the competition and optimise operations.

Customisation

Your business has its own way of doing things and the software you use needs to be flexible enough to match your needs. You should be able to build custom deals for your customers, or even better, let them do it themselves on your website!

Speaking of your website, your DMS should allow you to have full control over your website and its design, so that you’re able to make quick customisations instantly and react to the latest compliance requirements with ease.

Everything from your business invoices through to the carefully curated documents and images you keep in your respective libraries, should be ready to deploy in the manner which best suits your business.

Brand Image

Your brand image, as well as your vehicle images, are your first impression. Your DMS should allow you to curate your image at every point your customer interacts with your business.

A DMS will let you upload and manage images, so look for a software that allows you to edit your photos, remove unwanted photo backgrounds, and quickly customise them with your business logo as well as custom banners & ribbons etc.

Conclusion

A dealership management system is no longer just a back-office tool, it's the backbone of your entire operation. The right DMS will streamline your day-to-day tasks and keep you fully in control no matter where you are. From mobile access and automation to real-time reporting and brand customisation, your DMS should adapt to the way you and your business operates, not the other way around.

Choose a system that keeps everything in one place, grows with you, and ultimately helps deliver the seamless, professional experience your customers expect.

MotorDesk's car sales invoicing & accounting software was built with all of these features in mind.

If you're looking for a DMS that can facilitate and improve your way of working, do consider a 30-day free trial.